Curriculum
Course: Active Listening-Free Course
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Text lesson

Glossary of Terms: Active Listening

  • Active Listening: This is more than just hearing someone talk. It’s about giving your full attention, understanding their words and feelings, and showing them you care.
  • Clarifying Questions: These are questions you ask to make sure you fully grasp what the speaker is saying. For example, “So, if I understand correctly, you’re feeling frustrated about the group project?”
  • Nonverbal Cues: These are signals you send without using words, like nodding your head, making eye contact, or using open body language. They show the speaker you’re engaged.
  • Empathy: This is the ability to understand and share the feelings of another person. Saying things like, “That sounds tough,” or “I can see why you’d be upset,” shows empathy.
  • Summarizing: This is briefly restating what the speaker has said in your own words. It helps confirm your understanding and encourages them to elaborate if needed. For example, “So it sounds like you’re feeling overwhelmed with the workload for this class.”
  • Distractions: These are things that take your attention away from the speaker, like phones, social media, or daydreams. Minimizing distractions is key to active listening.